Terms & Conditions

Order Placement

By placing an order, you acknowledge that you are legally capable of entering into binding contracts and that you are at least 18 years of age. 

After placing an order through our online portal, you will receive an e-mail from us acknowledging that we have received your order. All orders are subject to acceptance..

 

Availability and Delivery

All orders placed will be reviewed then shipped within 3 - 5 business days for in stock product. We will notify you if there is an inventory change, discontinuation of product by our vendors, pricing concern, or any item of concern that may affect your order. Back Orders, Non-Stock items, and Special Order turnaround are identified below.

 

Shipping Rates

The rate for shipping is based on total weight of your products and packaging, and your location. To view estimated shipping, view your Cart, then go to Checkout. On the first Checkout screen, your shipping address will appear with your information. Below that information is the attention field followed by your contact number should the shipping carrier need to contact you for delivery. The Shipping Method is a choice field that will identify the current shipping rates based on the method of choice, total weight of the order, and distance to your location.

 

Back Orders and Non-Stock Items

If an item goes on back order, we will notify you of the item change. We will contact you if an item is on back order that may hold up a shipment. Non-stock or special order product lead times given to you once your order is reviewed. 

 

Pricing and Payment

The price of our products is the price in force on the date and time on which your order is processed. We make every effort to ensure that the pricing on our website is accurate. As our website contains a large number of products it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced, or show "call for pricing."  Actual delivery charges will be added upon the order review. 

When you place your order, a reservation will be placed on your card. When your order is shipped your card will be charged. 

If you have an open account your order will be charged to your company credit limit.

 

Order Tracking

As UPS is our carrier of choice, tracking numbers will be provided with each order. When your order is shipped, we will provide your tracking number to you.

 

Returns

Permission must be received by you before returning any material for credit or exchange. Only new, unopened, and/or like-new conditioned material that is regularly stocked  will be acceptable for return. A restocking charge may apply. Return merchandise must be accompanied by the purchase date and our invoice number to insure the correct amount of your credit memorandum.

Special order and/or not regularly stocked material is not subject to cancellation or return unless approved by the manufacturer. In addition, your credit will be subject to deductions for freight and other charges set by both the manufacturer and Building HVAC.

Claims for alleged defective material must be accompanied by the date of purchase, our invoice number, and a description of the defect. Credit or replacement will be made subject to manufacturer’s inspection and approval.

Claims for errors, shortages, or damage must be made within 5 days of delivery.

 

Risks and Title

The products will be at your risk from the time of delivery. 

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.